bk188's Privacy Policy

bk188 ("we", "our", or "platform") is a trusted online betting and casino service provider in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains what personal information is collected when you use the bk188 (bk188.cam) website, how it is used, and how it is kept secure.

This policy applies to all users of bk188's services — whether you are browsing the website, registering an account, playing betting or casino games, or contacting our support team.

bk188 uses the collected information for the following purposes:

• Account management: To create and manage your account, verify your identity, and ensure security.
• Processing financial transactions: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Service improvement: To personalise your experience and improve the quality of the platform.
• Security and fraud prevention: To detect suspicious activity and keep accounts secure.
• Legal compliance: To retain and disclose information in accordance with applicable laws and regulations.
• Customer support: To resolve your questions, complaints, and assistance requests.
• Promotional communications: To provide information about offers and promotions based on your consent (you can opt out at any time).
• Responsible gaming: To monitor excessive betting behaviour and provide assistance when needed.

The bk188 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve the quality of our service.

Types of Cookies We Use

• Essential cookies: Required for the basic functionality of the website, such as maintaining login sessions. Disabling these cookies will prevent the website from working properly.
• Performance cookies: Collect website statistics that help us improve the user experience.
• Functionality cookies: Used to remember your preferences and language settings.
• Analytics cookies: Collect data to help us understand how our services are being used.

You can control or delete cookies from your browser settings. However, please note that disabling essential cookies may cause some services to not work properly.

bk188 has adopted industry-standard security measures to keep your personal information safe. Our security framework is built on the following technologies and methods:

• SSL/TLS encryption: All of our data transmissions are secured by SSL (Secure Socket Layer) encryption. This ensures that all information exchanged between you and our servers remains confidential.
• Database security: Sensitive information stored in our database is protected through encryption and hashing methods.
• Access control: Only authorised personnel can access your information, and the activities of each person are monitored.
• Regular security audits: Our system's security is regularly reviewed so that any vulnerabilities can be resolved quickly.
• Two-factor authentication: Additional verification methods are applied to keep accounts secure.
• Fraud detection: Suspicious login or transaction patterns are automatically identified and monitored.

bk188 does not sell or transfer your personal information to third parties as a matter of policy. However, information may be shared in the following limited circumstances:

Permitted Circumstances

• Payment processors: Authorised payment gateways such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete your transactions. These payment service providers are governed by their own privacy policies.
• Technology service providers: Minimum necessary information may be shared with trusted partners for the maintenance of game software and technology infrastructure.
• Legal obligations: Information may need to be disclosed in response to court orders, government investigations, or other legal requirements.
• Fraud prevention: Information may be shared with relevant authorities to prevent serious fraudulent activity.

Before sharing information with third parties, we ensure that they also maintain adequate data protection measures and use the information only for the specified purpose.

bk188's services are for individuals aged 21 or older only. We do not knowingly collect any personal information from minors (under 21).

Age is verified through date of birth during account registration. If our system ever detects that an account belongs to a person under 21, the account will be closed immediately and the collected information will be deleted.

If you become aware that a minor is using our platform, please notify us immediately at [email protected].

bk188 reserves the right to modify or update this privacy policy as needed. If there are any significant changes to the policy, we will notify you in the following ways:

• By displaying a clear notice on the website
• By sending a notification to your registered email
• By updating the "Last Updated" date at the top of this page

Continuing to use the platform after changes have been made means you agree to the updated policy. We therefore recommend visiting this page regularly.

If you wish to view a previous version of the policy, please contact our support team.

bk188 retains your information for as long as your account is active or as long as it is needed to provide the service. Even after an account is closed, some information may be retained for the following reasons:

• To meet legal obligations
• To resolve disputes
• For fraud investigations
• To retain records of financial transactions

After legal requirements have expired, retained information is securely deleted or anonymised.

If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. Our dedicated support team is always ready to assist you in Bengali.

When submitting a privacy request, use the email address registered to your account so we can verify your identity quickly. See related pages: Terms & Conditions, Responsible Gaming and FAQ.